Nurturing Emotional Intelligence In The Workplace

The dawn of the 21st century has certainly brought seismic changes in people's personal and professional lives

Today, organizations are facing strong need against various uncertainities, transformation, merger & acquisition, and economic alterations in both the private and public sectors as well as virtually in every case. Thus, to cope up with the massive shift, leaders of the organization should be aware of and manage the feelings of anxiety and uncertainty. In fact, among others, human resources professionals emerged as a responsible entity for managing the important aspects of the organization, especially when it comes to its people.

In fact, in the middle of the pandemic's devastation, modern businesses have recognized the necessity for talented and intelligent employees to drive growth. However, in today's world, an organization's success is mainly based on the people it recruits, and therefore, HR professionals must be able to identify and manage employees' emotions and behaviour effectively. This is where emotional intelligence comes into light. Furthermore, cultivating emotional intelligence in the workplace is the responsibility of human resource professionals. Emotional intelligence (EI) is critical for developing good relationships, effective communication, and overall organizational well-being.

Emotional Intelligence: Lexicon for the Corporate Space

Emotional intelligence (EI) is the capacity to effectively understand, manage, and express emotions. Emotional intelligence is critical in the corporate world for fostering a healthy work environment and creating good relationships among employees. Simply described, emotional intelligence (EI) is a type of social intelligence that entails the ability to monitor one's own and others' moods and emotions, distinguish between them, and utilize the information to direct one's thinking and actions. In this context, as the organization's backbone, HR professionals play a critical role in cultivating emotional intelligence in the workplace. So, let's look at some of the important ways HR can meet this role.

Reflecting on one’s Emotions: There is no denying the fact that emotional intelligence affects every element of human life, allowing people to function with confidence, resilience, motivation, and empathy. HR leaders rely on EI to lead, manage, and cooperate with employees in this setting, while managers, in particular, depend on EI to inspire engagement, motivation, retention, and productivity. Thus, HR experts should encourage employees to reflect on their own emotions and create ways to efficiently regulate them.

Active Listening: Given the diverse nature of the corporate arena, talents often become hesitant to share details about their personal lives with anyone at work. They become concerned about job stability, health issues, and family responsibilities, all of which have an impact on their mental and behavioural wellness. In this regard, HR plays a critical role in building a healthy work environment to promote an employee's emotional well-being. Thus, HR should foster active listening skills throughout the organization to develop a supportive work environment and build trust. Indeed, HR must be able to read the environment as well as the emotions of its employees. As a result, they must try to empathize with employees' feelings by putting themselves in their shoes.

Focus on Mental Health: Professionals have become more aware of their physical and emotional well-being ever since COVID-19 wreaked havoc across sectors. When individuals feel overburdened in the workplace, they commonly endure emotional breakdowns. Leaders must remain calm in such situations and deal with the situation effectively. The finest part about EI is that it can be taught and practised. Leaders must understand that they are working with people whose behaviour is unpredictable. As a result, to increase overall employee well-being and performance, HR managers must address mental health challenges in organizations.

Foster the Innate Character: Considering that each person brings a distinct set of qualities and skills to their company, the position they fit into also differs. This is where, depending on the job role, more emotional intelligence is necessary than others. Some employees may be exceptional in terms of EI, while others may just exhibit specific aspects of it. Thus, to create emotional intelligence in a diverse workplace, HR directors should encourage individuals to develop their inner character without placing them under pressure. By matching employees' roles and responsibilities to their talents, HR managers may boost job happiness, engagement, and overall performance.

It is certainly true that no one can become a master of emotional intelligence overnight. Emotional IQ is something that everyone needs to consistently practice and learn. Therefore, it is the responsibility of HR leaders to strengthen the EI to guarantee employees' overall wellness. Additionally, EI establishes the foundation for workers to prosper and build solid interpersonal connections, enabling them to produce a more purposeful and joyful workplace.

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