Zyter Introduces ZyterHome Assist For Provider Practices And Patients

ZyterHome currently supports the BodyTrace Blood Pressure Monitor, the Smart Meter iGlucose Blood Glucose Monitor and the BodyTrace Weighing Scale, with more devices to be added in the coming months.

Zyter, a digital health and IoT-enablement platform, announced today the introduction of ZyterHome Assist, a complimentary, optional support service available to healthcare provider practices that implement the ZyterHome remote patient monitoring (RPM) solution.

ZyterHome is a comprehensive RPM solution for provider practices, helping physicians actively manage, monitor and track health conditions at home for patients who are able to participate in their own care. Using patient-facing, LTE-enabled devices to securely transmit physiological data to a dashboard at the physician’s office, ZyterHome can help provider practices more efficiently care for patients with chronic conditions and those receiving post-acute care. ZyterHome currently supports the BodyTrace Blood Pressure Monitor, the Smart Meter iGlucose Blood Glucose Monitor and the BodyTrace Weighing Scale, with more devices to be added in the coming months.

During the COVID-19 pandemic, there has been an increase in the adoption of telehealth and remote patient monitoring solutions and this is expected to continue. In its report, Remote Patient Monitoring and Care Market published by Data Bridge Market Research, the RPM and care market is forecast to grow at a CAGR of 8.76 per cent between 2020 and 2027.

ZyterHome Assist provides end-to-end support for patients using ZyterHome as well as enrollment support for provider practices. While the service is free, provider practices must opt in to use it and give permission for Zyter to contact patients who will be enrolling in ZyterHome. Zyter will assign a dedicated ZyterHome Assist specialist to perform patient enrollment, as well as subsequent follow-up contact, troubleshooting and device support.

“With ZyterHome Assist, Zyter is going above and beyond implementation to help make remote patient monitoring a success for both providers and patients,” said Sanjay Govil, founder and CEO of Zyter, Inc. “The ZyterHome Assist specialist is the main point of contact for support to ensure patient satisfaction with ZyterHome and to help free up clinical staff so they can keep their focus on providing quality patient care.”

ZyterHome Assist streamlines the remote patient monitoring experience for providers and patients in the following ways:

- Eliminates the need for provider practices to devote already limited resources to patient onboarding and providing ongoing patient support for ZyterHome devices.

- Resolves patient issues and questions seamlessly on behalf of the provider practice to help patients quickly become comfortable and compliant with using ZyterHome.

- Enables patients to be more confident using ZyterHome remote patient monitoring, leading to greater patient satisfaction.

- Can help provider practices increase quality care and patient satisfaction metrics for Centers for Medicare & Medicaid Services (CMS) survey CAHPS scores.

- Can scale up ZyterHome Assist specialist teams to any size of patient population.

ZyterHome Assist provides support to ZyterHome patients via phone and email. After enrolling patients in ZyterHome, a ZyterHome Assist specialist will reach out to them to make sure they have signed their consent form, and later follow up to address any questions about using ZyterHome devices. The Zyter Assist specialist will also set up automated subscriptions for test strips and other medical products for the patient, as well as act as a liaison with vendors if a patient needs to replace an LTE device. When patients have any questions or have trouble using the LTE devices, they contact the ZyterHome Assist specialist for support instead of the provider’s office.